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GenAI KPI
GenAI and IT Metrics
The IT Manager 19-05-2025

IT Managers and Service Delivery Managers (SDM) may look into GenAI tools, to counter the challenges posed by everyday IT metrics ... in respect to existing organizational processes, data privacy and cybersecurity. Read more..

AIOps for ITOps
AIOps in IT Projects
The Project Manager 19-05-2025

When the time comes to start handing over my projects' deliverable to IT Operations (ITOps), I always point out the use of AIOps (AI for ITOps) for efficient monitoring and support activities. Read more..

AI assisted customer service
Great Customer Service with Humans and AI Combined
The IT Service Manager 25-05-2025

Adopting positive customer service with the help of Artificial Intelligence (AI) involves strategically integrating AI tools and systems to enhance customer experiences, streamline support operations, and empower human agents. Read more..

AIOps for ITOps
Fantastic Customer Service Attitude
The Service Delivery Manager 19-05-2025

Every consumer expects a particular degree of service, whether they are complaining about a defective smartphone or are experiencing difficulties installing a software. Read more..

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